Helpful Index

Find quick answers about C-Clear orders, shipping, billing, product support and account information. Select any question below to view the answer.

Order Status

Has my order shipped?

You will receive a shipping confirmation email after your order has been processed and shipped. Please check your inbox and spam folder for an email containing your shipment information.

How do I change or cancel an item in my order?

Contact C-Clear as soon as possible at 877-428-2707. We will try to update your order before it is prepared for shipment. Once an order has shipped, it may no longer be changed or canceled.

How do I track my order?

When tracking is available, the tracking information will be included in your shipping confirmation email. Use the tracking link or number in that email to follow your shipment.

What should I do if my order never arrived?

First, review your tracking information and check around your delivery location. You may also want to ask household members, neighbors or your building manager whether they accepted the package.

If you still cannot locate it, call 877-428-2707 or email info@c-clearantifog.com.

What should I do if an item is missing?

Review the packing materials and your order confirmation first. Some orders may be shipped in more than one package. If an item is still missing, contact customer service with your order number and the name of the missing item.

What should I do if my product is damaged or incomplete?

Contact customer service promptly. Include your order number, a description of the problem and, when possible, a clear photograph of the product and packaging.

When will a backordered item arrive?

Backorder dates can vary based on product availability. Contact C-Clear with your order number for the most current information about your backordered item.

My Account

How do I create a customer account?

Select the account or login link at the top of the website. Then choose the option to create an account and enter the requested information. You may also shop as a guest when that option is available.

How do I edit my account information?

Log in to your C-Clear account to review your customer information, saved addresses and order history. Available editing options may depend on your account settings.

How much will shipping cost?

Available shipping options and any applicable charges are shown during checkout before you complete your purchase. Some orders may qualify for free shipping based on the current shipping policy.

Review our free shipping information and shipping policy for additional details.

What should I do if I forgot my password?

Select the forgot-password option on the customer login page. Enter the email address connected to your account and follow the instructions in the password-reset email.

How do I return a product?

Review the C-Clear refund policy before sending a product back. Contact customer service for return instructions and include your order number.

What should I do if I received the wrong product?

Contact customer service with your order number and the name of the product you received. Keep the item and its packaging until you receive further instructions.

What is the C-Clear return policy?

Return eligibility may depend on the product, its condition and when it was purchased. Read the complete refund and return policy before returning an item.

When will my order ship?

Orders are processed as quickly as possible during normal business days. Processing and delivery times may vary based on order volume, product availability, destination and carrier conditions.

International Shipping

Does C-Clear ship internationally?

International shipping availability depends on the destination and the shipping options offered during checkout. Enter your complete delivery address at checkout to see whether service is available.

What payment methods are accepted?

Available payment methods are displayed during checkout. Options may include major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay and other supported payment services.

How are international shipping charges calculated?

Shipping charges are generally based on the destination, package size, package weight and available carrier service. Your available shipping method and cost will be shown before payment.

Will I have to pay customs duties or import taxes?

International customers may be responsible for customs duties, import taxes, brokerage fees or other local charges. These charges are determined by the destination country and are generally not included in the product price.

Can an international order be returned?

Review the refund policy and contact customer service before returning an international order. Original shipping, return shipping, customs duties and related fees may not be refundable.

Guarantees, Privacy and Security

Does C-Clear offer a low-price guarantee?

For questions about current pricing, product quantities or available discounts, contact C-Clear before placing your order. Wholesale and volume pricing may be available for qualifying organizations.

How does C-Clear protect my privacy?

C-Clear uses customer information to process orders, provide support and operate the website. Read the complete privacy policy for details about how information may be collected, used and shared.

Is it safe to place an order online?

C-Clear uses Shopify-supported checkout and payment services. Payment information is processed through the payment methods available at checkout. Always confirm that you are visiting the official C-ClearAntiFog.com website before entering payment information.

Pricing and Billing

Does C-Clear offer wholesale or reseller pricing?

Yes. Discounted pricing may be available to safety supply companies, equipment suppliers, military organizations and other businesses purchasing C-Clear products for customers or employees.

Visit the wholesale pricing page, email Terry@C-ClearAntiFog.com or call 877-428-2707.

Do I have to pay sales tax?

Sales tax is calculated based on applicable tax laws and the delivery address entered during checkout. Any required sales tax will be displayed before you complete your order.

Who should I contact about a charge?

Call customer service at 877-428-2707. Have your order number, purchase date and the amount of the charge available so the issue can be reviewed.

How can I get a copy of my receipt or invoice?

Check your order confirmation email first. For another copy, call 877-428-2707 or email info@c-clearantifog.com with your order information.

When will a refund or credit appear on my account?

Credits generally take about 7 to 10 business days after the returned item is received. Your bank or payment provider may need additional time to post the credit to your account.

When will my credit card be charged?

Your credit card is generally charged within 24 hours before your order ships.

Buyer’s Guide

How do I choose the right C-Clear product?

C-Clear is available as an anti-fog spray and a concentrated gel. The spray is applied with a fine mist, while the gel is a thicker formula that is applied in a small amount and spread across the surface.

You can also choose a C-Clear combo to try both products.

Where can I find C-Clear products?

Use the website navigation or visit the available product collections:

How do I use a coupon or discount code?

Enter your valid discount code in the discount-code box during checkout. Apply the code before submitting payment and confirm that the discount appears in your order total.

Can I combine more than one discount code?

Discount codes may be subject to specific terms and may not be combined with other promotions. The checkout page will show whether a code can be applied to your order.

Product Help and Additional Support

Where can I find C-Clear product instructions?

Visit the C-Clear Product User Instructions page for application, cleaning and product-care information.

Where can I watch C-Clear how-to videos?

Visit the C-Clear YouTube channel for product demonstrations and helpful application videos.

Has C-Clear been tested in workplace conditions?

C-Clear reports that its original anti-fog gel and spray were evaluated by New Jersey American Water alongside several other anti-fog products used on workers’ safety glasses.

According to the submitted field report, the gel performed best among the products tested, while the spray ranked second. Performance can vary based on the surface, environment, moisture and application method.

How do I contact C-Clear?

Call 877-428-2707 or email info@c-clearantifog.com. Customer service hours are Monday through Friday, 10:00 a.m. to 5:00 p.m. Eastern Time.